Refund Policy

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At GripFlow™, customer satisfaction is extremely important to us. If you are not fully satisfied with your purchase, we are here to help.
 
Eligibility for Refunds
 
Customers may request a refund within 14 days of receiving their order.
 
To qualify for a refund:
 

• The item must be unused and in its original condition.

• The product must be returned in its original packaging.

• Proof of purchase or order confirmation is required.
   

Non-Refundable Situations
 
Refunds may not be approved in the following cases:
 

• Products that have been used, damaged, or altered by the customer.

• Requests made after the eligible refund period.

• Items returned without original packaging or proof of purchase.
   

Damaged or Incorrect Orders
 
If you receive a damaged, defective, or incorrect item, please contact GripFlow™ within 48 hours of delivery with clear photos of the issue.
 
Once verified, we will offer:
 

• A replacement product, or

• A full refund
   

Refund Process
 
After receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund request.
 
If approved, the refund will be sent to your original payment method within 5–10 business days depending on your bank or payment provider.
 
Shipping Costs
 
Original shipping fees are non-refundable.
 
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
 
Delayed Refunds
 
If you have not received your refund yet:
 

1. Check your bank account again.

2. Contact your credit card company or bank.

3. Processing times may vary depending on your payment provider.
    

Contact Us
 
If you have any questions regarding our Refund Policy, please contact us:
 
info@gripflowstore.com
 
Thank you for choosing GripFlow™.